Leadership Team

Jon S. Frank, CHE
President
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Jon S. Frank, a former health care executive, has been advising organizations on employee benefits and related topics since 1988. Pulling from an extensive knowledge of health care delivery, Jon's recommendations have helped companies of all sizes stay competitive while providing comprehensive programs for employees. His areas of expertise include benefit plan design and financing, legislative compliance, employee communications and automated benefit administration. Jon received his B.A. from Western Maryland College in 1972 and his Master's Degree in Healthcare Management from Central Michigan University in 1977. He is board certified in Health Care Management by the American College of Health Care Executives receiving his Certified Healthcare Executive (CHE) designation from the college in 1982. Jon's community involvement includes working to foster health care for uninsured people with needs through Calvert Healthcare Solutions, a non-profit community association. Jon also pursues a lifelong interest in lacrosse by coaching the Calverton School Cougars.

Ken Doyle, Vice President of Operations
Chief Operating Officer
Chief Financial Officer
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Ken Doyle brings a broad base of knowledge with over 20 years of experience in information technologies and accounting systems. For the past 13 years, Ken has worked closely with numerous small businesses in Southern Maryland as a consultant. As Vice President of Operations, Ken coordinates the financial and information technology operations of the enterprise. Additional responsibilities include serving as the firm's security officer and CFO. Ken received his A.A. in Data Processing from Charles County Community College in 1985 and his B.S. in Business Administration with a concentration in Information Systems from the University of Baltimore in 1988. Ken resides in Charles County where he has lived for most of his life.

Ann N. Simms
Vice President of Customer Service
Compliance Officer
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Ann Simms was one of the first employees of Jon S. Frank & Associates. She joined the company in 1991, bringing valuable communications, service and process skills from her 17+ years of experience in the Maryland library system. As Vice President of Customer Service, Ann effectively leads the account management function for the company and identifies and implements process innovations to help achieve goals. Her experience and working knowledge of Accesspoint™ places her in a pivotal position between our clients and the companies we represent. Additionally, Ann manages large group accounts, serves as the firm's compliance officer handling cafeteria plan administration and compliance, and is responsible for COBRA administration for groups larger than 20. Ann has been a Charles County resident all of her life and currently resides in Newburg.

Heather Rivenburg
Vice President of Marketing and Administration
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Heather brings over 15 years of experience in marketing communications and marketing program management to the company. She has managed marketing efforts for a variety of companies in the publishing, healthcare, and professional services industries. For Jon S. Frank & Associates, Heather focuses on the development and execution of corporate branding initiatives, overall marketing strategy, sales collateral development, and client communications. Heather has a B.S. in Communications from Boston University.

Wendy Murray
CareFlex Operations Manager
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A February, 2007 addition to the Jon S. Frank & Associates team, Wendy Murray is responsible for directing the operations of the CareFlex service team. Throughout Murray’s 26 years of professional experience she has demonstrated a sound commitment to procedural oversight that is vital to building and managing a successful support system for CareFlex’s growing service offerings. Prior to joining the firm, Murray was with Mid-Atlantic Waste Systems for over 6 years. In her role there as Sales Administrator, Murray focused on system integration and maintenance to help ensure a seamless sales flow.